ID.me incident

Platform Outage

Critical Resolved View vendor source →

ID.me experienced a critical incident on December 9, 2024 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 13h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 01:47 AM UTC
Resolved
Dec 09, 2024, 03:00 PM UTC
Duration
13h 13m
Detected by Pingoru
Dec 09, 2024, 01:47 AM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)

Update timeline

  1. investigating Dec 09, 2024, 01:47 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 09, 2024, 03:49 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 09, 2024, 10:13 AM UTC

    All apps are back up and receiving traffic. Team is continuing to monitor.

  4. resolved Dec 09, 2024, 03:00 PM UTC

    This incident has been resolved.