ID.me experienced a major incident on January 11, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)
Update timeline
- investigating Jan 11, 2025, 04:23 PM UTC
We are currently investigating a issue and will follow with further details
- monitoring Jan 11, 2025, 04:39 PM UTC
The issue has been identified and remediated and the team will continue to monitor.
- resolved Jan 11, 2025, 05:13 PM UTC
This incident has been resolved.