ID.me experienced a major incident on March 26, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me Shop
Update timeline
- investigating Mar 26, 2025, 01:20 AM UTC
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
- identified Mar 26, 2025, 01:26 AM UTC
An issue impacting a vendor is causing the partial outage to ID.me applications. We are coordinating with the vendor on a solution.
- monitoring Mar 26, 2025, 01:36 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 26, 2025, 01:48 AM UTC
We are continuing to monitor for any further issues.
- monitoring Mar 26, 2025, 01:51 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 26, 2025, 01:52 AM UTC
This incident has been resolved.