ID.me experienced a minor incident on April 6, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)
Update timeline
- investigating Apr 06, 2025, 05:23 PM UTC
The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
- monitoring Apr 06, 2025, 05:32 PM UTC
The issue has been identified and team have deployed a fix and are monitoring
- resolved Apr 06, 2025, 05:44 PM UTC
This incident has been resolved.