ID.me incident

Platform Outage

Critical Resolved View vendor source →

ID.me experienced a critical incident on April 21, 2025 affecting Login Services and NIST 800-63-3 Policies and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2025, 02:11 AM UTC
Resolved
Apr 21, 2025, 03:34 AM UTC
Duration
1h 23m
Detected by Pingoru
Apr 21, 2025, 02:11 AM UTC

Affected components

Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)

Update timeline

  1. investigating Apr 21, 2025, 02:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 21, 2025, 03:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2025, 03:34 AM UTC

    This incident has been resolved.