iClassPro Outage History

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iClassPro had 10 outages in the last 2 years totaling 137h 33m of downtime — averaging 0.4 incidents per month.

There were 10 iClassPro outages since September 16, 2025 totaling 137h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iclasspro.com

Notice March 20, 2026

Staff Email Verification

Detected by Pingoru
Mar 20, 2026, 05:16 PM UTC
Resolved
Mar 21, 2026, 02:32 AM UTC
Duration
9h 16m
Affected: iClassPro ApplicationEnterprise PortalCustomer PortalStaff PortalMobile Application
Timeline · 3 updates
  1. identified Mar 20, 2026, 05:16 PM UTC

    We have identified an issue causing a persistent warning related to staff email verification that may be appearing incorrectly. This warning does not impact system access but may be causing confusion. Our team is actively working to resolve the root cause and will provide updates as more information becomes available.

  2. identified Mar 20, 2026, 09:56 PM UTC

    We are continuing to investigate remaining issues related to staff email verification. We have identified an issue affecting iPad devices running version 26.3.1(a), where the email verification link may not function as expected. Additionally, we are aware of a separate issue impacting accounts where multiple staff members share the same email address. In these cases, the verification prompt may persist and can only be resolved by assigning unique email addresses to each staff member. Our team is actively working on fixes and will provide further updates as progress is made.

  3. resolved Mar 21, 2026, 02:32 AM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Minor March 13, 2026

Increased Login Prompts for Staff

Detected by Pingoru
Mar 13, 2026, 12:56 AM UTC
Resolved
Mar 13, 2026, 04:45 PM UTC
Duration
15h 48m
Affected: iClassPro ApplicationStaff Portal
Timeline · 3 updates
  1. investigating Mar 13, 2026, 12:56 AM UTC

    We are currently investigating an issue where some staff members are being prompted to log in more frequently than usual. Updates will be provided as more information becomes available.

  2. investigating Mar 13, 2026, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2026, 04:45 PM UTC

    Our development team has implemented a fix, and the issue has now been resolved. We appreciate your patience while we worked to address this issue. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Minor October 23, 2025

Autopilot Anniversary Fee Issue

Detected by Pingoru
Oct 23, 2025, 11:41 PM UTC
Resolved
Oct 24, 2025, 03:07 AM UTC
Duration
3h 26m
Affected: iClassPro Application
Timeline · 2 updates
  1. identified Oct 23, 2025, 11:41 PM UTC

    Our team has identified an issue with Autopilot Anniversary fee does not Include tax. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.

  2. resolved Oct 24, 2025, 03:07 AM UTC

    Our development team has implemented a fix, and the issue has been resolved. All systems are now operating as expected.

Read the full incident report →

Minor October 9, 2025

Party Booking Issue

Detected by Pingoru
Oct 09, 2025, 05:14 PM UTC
Resolved
Oct 10, 2025, 04:48 PM UTC
Duration
23h 34m
Affected: Customer Portal
Timeline · 3 updates
  1. identified Oct 09, 2025, 05:14 PM UTC

    Our team has identified an issue preventing customers from purchasing party packages with some tax rates. We are actively investigating and working on a fix with high priority. Updates will be posted here as they become available.

  2. identified Oct 09, 2025, 05:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 10, 2025, 04:48 PM UTC

    We are pleased to inform you that the issue with Party Booking has been resolved. We appreciate your patience as we worked to resolve this matter. If you have any questions, please don’t hesitate to contact our support team.

Read the full incident report →

Notice September 26, 2025

Third-Party Payment Processing Brief Interruption Resolved

Detected by Pingoru
Sep 26, 2025, 10:05 PM UTC
Resolved
Sep 26, 2025, 10:05 PM UTC
Duration
—
Affected: 3rd Party Integration/Provider
Timeline · 1 update
  1. resolved Sep 26, 2025, 10:05 PM UTC

    On September 26, from 3:45 PM to 4:44 PM (CT), one of our third-party processing partners experienced an issue that may have affected some iClassPro customers' ability to accept payments. We apologize for any inconvenience this may have caused. Our partner has confirmed that the issue has been fully resolved. We continue to work closely with them to monitor performance and ensure everything is working as intended.

Read the full incident report →

Minor September 24, 2025

Data Warehouse Maintenace

Detected by Pingoru
Sep 24, 2025, 04:27 PM UTC
Resolved
Sep 25, 2025, 01:05 PM UTC
Duration
20h 37m
Affected: Enterprise Portal
Timeline · 4 updates
  1. monitoring Sep 24, 2025, 04:27 PM UTC

    We’re currently performing maintenance on our Data Warehouse and are working to restore data synchronization as quickly as possible. You can still access your data, but updates may be delayed. Thank you for your patience.

  2. monitoring Sep 24, 2025, 08:46 PM UTC

    Our team is actively working to complete the refresh of data in the Data Warehouse. While your data remains accessible, updates are still delayed at this time. Please know that our team is working relentlessly with our technology partner to complete the refresh as quickly as possible as we fully recognize the inconvenience this causes and the importance of having available, up to date data. We sincerely appreciate your patience and understanding as we work to restore full synchronization.

  3. monitoring Sep 25, 2025, 02:23 AM UTC

    The Data Warehouse refresh is continuing to progress steadily. Our team is working around the clock in close collaboration with our partners to ensure progress continues as quickly and reliably as possible. We remain fully committed to our customers and sincerely appreciate your continued patience and understanding during this time.

  4. resolved Sep 25, 2025, 01:05 PM UTC

    We’re pleased to inform you that the Data Warehouse maintenance has been successfully completed. Our team worked diligently around the clock in close collaboration with our partners to ensure a smooth and reliable resolution. We sincerely appreciate your patience and understanding throughout this process, and we remain committed to providing you with the highest level of service and support.

Read the full incident report →

Minor September 22, 2025

Waitlist Automation Issue

Detected by Pingoru
Sep 22, 2025, 08:27 PM UTC
Resolved
Sep 23, 2025, 06:50 PM UTC
Duration
22h 23m
Affected: iClassPro ApplicationCustomer Portal
Timeline · 2 updates
  1. identified Sep 22, 2025, 08:27 PM UTC

    We’ve identified an issue affecting Waitlist Automation that may cause enrollment records to display inaccurately. Our team is investigating and working on a fix with high priority. Updates will be posted here as they become available.

  2. resolved Sep 23, 2025, 06:50 PM UTC

    Our development team has implemented a fix, and the issue affecting Waitlist Automation has been resolved. All systems are now operating as expected.

Read the full incident report →

Minor September 17, 2025

Data Sync Delay

Detected by Pingoru
Sep 17, 2025, 06:41 PM UTC
Resolved
Sep 18, 2025, 02:04 PM UTC
Duration
19h 22m
Affected: Enterprise Portal
Timeline · 3 updates
  1. identified Sep 17, 2025, 06:41 PM UTC

    We are currently experiencing delays with data syncing to the data warehouse. As a result, new data is not being updated within the expected timeframe. Our team is actively working with our partners to resolve the issue and restore normal sync times as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Sep 18, 2025, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2025, 02:04 PM UTC

    We’re happy to report that the issue has now been fully resolved, and normal sync times have been restored. Thank you for your patience and understanding while we worked with our partners to address the issue.

Read the full incident report →

Minor September 16, 2025

Funding Delay- Third Party reporting issue

Detected by Pingoru
Sep 16, 2025, 10:30 PM UTC
Resolved
Sep 17, 2025, 02:11 PM UTC
Duration
15h 41m
Affected: 3rd Party Integration/Provider
Timeline · 2 updates
  1. identified Sep 16, 2025, 10:30 PM UTC

    We are currently expecting a 1 day delay in merchant funding for September 16th due to an issue with one of our third-party partners. Required reports were not received on time, which has temporarily impacted our ability to process funding as scheduled today. Our team is in close communication with the partner to resolve the issue and restore normal timelines as quickly as possible. We apologize for the inconvenience and appreciate your understanding.

  2. resolved Sep 17, 2025, 02:11 PM UTC

    We’re pleased to update that all funding instructions for 9/16 have been successfully processed and sent. Merchants should have received their detailed settlement summaries, which outline the amount currently in transit to their bank. The deposits are expected to arrive by the end of the day today, 9/17. If you have any questions or need further assistance, please don’t hesitate to reach out. The payments team can be reached directly at [email protected].

Read the full incident report →