iClassPro Outage History
iClassPro is up right nowPingoru has recorded 56 incidents for iClassPro: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 0 | 0 of 585 (0%) |
Incidents, newest first
Minor December 4, 2024 Investigating: Incorrect Discounts 6d 21h iClassPro Application
Started Dec 04, 2024, 11:49 PM UTC· resolved Dec 11, 2024, 09:07 PM UTC
- investigating Dec 04, 2024, 11:49 PM UTC
Our team has identified an issue that has caused incorrect discounts to be applied to some tuition charges. We are currently investigating the cause of the issue and its impact on our clients. We will continue to update this message as the issue progresses until it is resolved. Thank you again for your patience as we work to resolve this issue.
- investigating Dec 05, 2024, 11:13 PM UTC
Our team is continuing to investigate the issue related to discounts. We would like to assure you that this is being addressed with urgency; however, due to the direct relation to billing, it is critical that we proceed with caution and conduct extensive testing to ensure there are no unintended consequences. As the issue persists, we ask that any accounts planning to run a payment process review students with tuition overrides and discounts in their CTC before processing any charges. Thank you for your understanding and patience as we work to resolve this matter.
- identified Dec 11, 2024, 03:21 AM UTC
Our team is actively working to resolve the issue affecting improper discounts. We have identified the cause of the error and are making progress toward a resolution. Resolving this issue remains our top priority. We are proceeding carefully to ensure that any changes we implement do not lead to unintended consequences. In the meantime, we strongly recommend that accounts planning to process payments carefully review all students with tuition overrides and discounts in their CTC before finalizing charges. Thank you for your continued understanding and patience as we work diligently to resolve this matter.
- resolved Dec 11, 2024, 09:07 PM UTC
Our team has further narrowed the issue's impact to a specific combination of settings. We are working closely with those affected to ensure the smooth implementation of necessary changes. We are confident these measures will effectively resolve the problem without disrupting current processes. Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team. We appreciate your cooperation.
Minor November 13, 2024 Issue: Mastercard Experiencing Higher than Expected Failure Rates 1h 1m iClassPro Payments
Started Nov 13, 2024, 08:25 PM UTC· resolved Nov 13, 2024, 09:27 PM UTC
- monitoring Nov 13, 2024, 08:25 PM UTC
One of our third-party partners has informed us of an issue currently impacting transactions on the Mastercard network. They are actively working to identify and resolve the issue as quickly as possible.
- resolved Nov 13, 2024, 09:27 PM UTC
Mastercard has fully resolved an internal issue and restored service. We will continue to monitor the environment to ensure stability.