IAM Cloud Outage History

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IAM Cloud had 8 outages in the last 2 years totaling 2198h 25m of downtime — averaging 0.3 incidents per month.

There were 8 IAM Cloud outages since July 16, 2025 totaling 2198h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.iamcloudstatus.com

Notice April 15, 2026

Legacy (CDM v2) license validation issue

Detected by Pingoru
Apr 15, 2026, 08:01 AM UTC
Resolved
Apr 15, 2026, 10:03 AM UTC
Duration
2h 2m
Timeline · 3 updates
  1. investigating Apr 15, 2026, 08:01 AM UTC

    Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: Impacted customers should raise a ticket via our helpdesk and a reset will be applied. We are working on root cause in order to apply a global fix. Fix ETA: 11:00 BST Next update: 10:30 BST

  2. monitoring Apr 15, 2026, 08:44 AM UTC

    Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: We are aware of an issue with CDM v2 (legacy) license verification. Customers will be unable to access CDM v2 until a reset operation is performed. Latest resolution status: We are in the process of rolling out a global fix, resolution state is being monitored. Fix ETA: 10:00 BST (complete) Next update: 10:30 BST

  3. resolved Apr 15, 2026, 10:03 AM UTC

    Incident Summary: V2 (Legacy) – customers presented with license expiry notification Services affected: CDM v2 (Legacy) Current impact: None. Latest resolution status: The global fix has been applied and v2 customers are working as expected. Root cause investigations will continue. Fix ETA: n/a - fix complete Next update: n/a - fix complete

Read the full incident report →

Notice February 17, 2026

Cloud Drive Mapper - mapping groups unavailable

Detected by Pingoru
Feb 17, 2026, 02:26 PM UTC
Resolved
Feb 17, 2026, 05:15 PM UTC
Duration
2h 48m
Affected: Cloud Drive Mapper
Timeline · 2 updates
  1. investigating Feb 17, 2026, 02:26 PM UTC

    Incident Summary: We are currently investigating an issue with CDM v3.19 and below whereby mapping groups are unavailable. Impacted customers are recommended to update to v3.22 where possible as this version is not affected. Services affected: Cloud Drive Mapper v3.19 and below Current impact: Users on v3.19 and below will not receive their mapping groups when using CDM. Latest resolution status: Critical Incident team is mobilised and are working on a fix. Fix ETA: TBC at present Next update: 15.30

  2. resolved Feb 17, 2026, 05:15 PM UTC

    Incident Summary: CDM users on versions v3.19 and below cannot use mapping groups. Services affected: Cloud Drive Mapper v3.19 and below Current impact: None Latest resolution status: Service has been restored by rolling back a Release made this afternoon to our API. Fix ETA: Change rollback completed at 15:10. Next update: N/a. Root Cause Analysis and Critical Incident follow up are initiated.

Read the full incident report →

Minor October 9, 2025

Microsoft Azure failure impacting IAM Cloud services

Detected by Pingoru
Oct 09, 2025, 09:30 AM UTC
Resolved
Oct 09, 2025, 02:17 PM UTC
Duration
4h 47m
Affected: Cloud Drive MapperIris (admin portal)
Timeline · 4 updates
  1. investigating Oct 09, 2025, 09:30 AM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are observing a significant Microsoft issue which is impacting IAM Cloud. We are currently monitoring the issue but are reliant on Microsoft to restore service. Fix ETA: Dependent on Microsoft Next update: 12:00

  2. monitoring Oct 09, 2025, 09:53 AM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM users will be experiencing a intermittent service with possible degraded performance Iris users cannot use the service to administer users or tenancies Latest resolution status: We are currently monitoring the issue but are reliant on Microsoft to restore service. https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665 Fix ETA: Dependent on Microsoft Next update: 12:30

  3. monitoring Oct 09, 2025, 12:13 PM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: CDM and Iris performance is largely restored to normal following MS rollout of remediation to affected Azure Front Door resources Latest resolution status: MS estimate that 96% of impacted resources have now been recovered. Fix ETA: Dependent on Microsoft Next update: 15:00

  4. resolved Oct 09, 2025, 02:17 PM UTC

    Incident Summary: Global service impact due to MS Azure failure Regions impacted: Global Services affected: CDM v2 Legacy & v3 Iris Current impact: Services are available as normal Latest resolution status: MS state that all primary resources are now recovered; Azure customers using Azure Front Door (AFD) should see consistent availability, with slightly higher latencies decreasing as additional resources are recovered Fix ETA: Resolved Next update: n/a

Read the full incident report →

Notice July 30, 2025

MFA is coming to Iris

Detected by Pingoru
Jul 30, 2025, 04:06 PM UTC
Resolved
Jul 30, 2025, 04:06 PM UTC
Duration
—
Affected: Iris (admin portal)
Timeline · 1 update
  1. resolved Jul 30, 2025, 04:06 PM UTC

    Over the coming 4 weeks we are going to be enabling email-based MFA on our Iris portal. This will happen in several phases over the coming weeks. There isn't anything you need to do, as it will be enabled automatically. If you run into any issues, or temporarily need to disable it, please contact our support team at [email protected] Many thanks, The IAM Cloud team

Read the full incident report →