iAdvize incident

P3 - Agents were not able to snooze conversations

Notice Resolved View vendor source →

iAdvize experienced a notice incident on November 30, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 10:55 AM UTC
Resolved
Nov 30, 2023, 10:55 AM UTC
Duration
—
Detected by Pingoru
Nov 30, 2023, 10:55 AM UTC

Update timeline

  1. resolved Nov 30, 2023, 10:55 AM UTC

    From Nov 29 around 6:00PM CET to Nov 30 9:37AM CET, agents may have encountered difficulties to snooze their conversations: the snooze modale did not remain open. This was due to the "Product tour" we activated to introduce the new feature of auto-closure of the snoozed conversations. The "Product tour" has been deactivated, the situation is back to normal (the conversation panel page may need to be refreshed). We are sorry for the inconvenience caused.