iAdvize incident

P1 - Impossible to receive new Facebook Messenger conversations

Major Resolved View vendor source →

iAdvize experienced a major incident on January 10, 2024 affecting Facebook Messenger, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 05:33 PM UTC
Resolved
Jan 10, 2024, 06:15 PM UTC
Duration
42m
Detected by Pingoru
Jan 10, 2024, 05:33 PM UTC

Affected components

Facebook Messenger

Update timeline

  1. investigating Jan 10, 2024, 05:33 PM UTC

    Since this morning around 8:30am (CET), it is impossible to receive new Facebook Messenger conversation through iAdvize. Our technical team is currently working on it, other channels are not impacted.

  2. monitoring Jan 10, 2024, 06:05 PM UTC

    Our technical team has identified the cause of this issue and a correction has been made. All Facebook messages sent by your clients from this morning will gradually be forwarded to iAdvize. Since there is a lot of messages to process, we expect this step to take around 30min to 1 hour. After that, new messages will be immediately forwarded to iAdvize as usual.

  3. resolved Jan 10, 2024, 06:15 PM UTC

    All past Facebook messages have been processed, new messages will immediately be forwarded to iAdvize.