iAdvize incident

P2 - Update delay on sales & presence statistics

Minor Resolved View vendor source →

iAdvize experienced a minor incident on February 12, 2024 affecting Statistics (conversations), lasting 6h 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 08:57 AM UTC
Resolved
Feb 12, 2024, 03:17 PM UTC
Duration
6h 20m
Detected by Pingoru
Feb 12, 2024, 08:57 AM UTC

Affected components

Statistics (conversations)

Update timeline

  1. investigating Feb 12, 2024, 08:57 AM UTC

    Since Sunday Feb 11th we are experiencing a long update delay on the statistics of the Sales, and also the Presence reports. As a consequence for these 2 reports data is currently not up to date. Our technical team is working on this topic.

  2. identified Feb 12, 2024, 09:31 AM UTC

    Following an intervention by our technical team, the data of our Sales and Presence reports is now gradually updating. However due to the large volume of data to process, it will take several hours before the data is 100% up to date. We will publish another message when all is back to normal, thank you for your patience.

  3. resolved Feb 12, 2024, 03:17 PM UTC

    We can now confirm that the statistics are up-to-date. Thank you.