iAdvize incident

P2 - Bot conversations with Copilot leading to technical error responses

Minor Resolved View vendor source →

iAdvize experienced a minor incident on April 4, 2024 affecting Bot service (except IA features), lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 09:15 AM UTC
Resolved
Apr 04, 2024, 12:59 PM UTC
Duration
3h 44m
Detected by Pingoru
Apr 04, 2024, 09:15 AM UTC

Affected components

Bot service (except IA features)

Update timeline

  1. investigating Apr 04, 2024, 10:46 AM UTC

    Currently, conversations with Copilot result in technical errors. Our team is working to fix this issue.

  2. monitoring Apr 04, 2024, 11:54 AM UTC

    A fix has been applied and conversations are no longer systematically experiencing technical errors. We continue to monitor the situation.

  3. resolved Apr 04, 2024, 12:59 PM UTC

    This issue has been resolved completely, and the production of Copilot-powered bots is back to normal.