iAdvize incident

P0 - Access disruption - Conversation panel not available

Critical Resolved View vendor source →

iAdvize experienced a critical incident on April 17, 2024 affecting Login and Chat and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 09:33 AM UTC
Resolved
Apr 17, 2024, 12:29 PM UTC
Duration
2h 55m
Detected by Pingoru
Apr 17, 2024, 09:33 AM UTC

Affected components

LoginChatConversation viewsCallMessage exchangeVideoConversation closureMobile SDKConversation transferMirroring / Cobrowsing

Update timeline

  1. investigating Apr 17, 2024, 09:33 AM UTC

    The iAdvize conversation panel is currently not available. We are working on the problem to get it resolved as soon as possible.

  2. investigating Apr 17, 2024, 09:42 AM UTC

    The cause of this issue has been identfied. An intervention has been performed and the iAdvize conversation panel is now accessible again. However we still notice errors preventing the display of iAdvize notifications on your websites, our technical team is working on it

  3. monitoring Apr 17, 2024, 09:46 AM UTC

    The cause of this issue has been identfied, and all is now back to normal. iAdvize notifications are displayed on the website and visitors can initiate conversations again. We will keep monitoring the situation for the coming hours.

  4. resolved Apr 17, 2024, 12:29 PM UTC

    This incident has been resolved.