iAdvize experienced a minor incident on May 23, 2024 affecting Login and Chat and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
LoginChatEngagement NotificationRest APICopilot ShopperEngagement settingsConversation viewsCallFacebookiAdvize Messenger
Update timeline
- identified May 23, 2024, 07:31 AM UTC
Our mobile SDK service is experiencing stability issues, leading to random errors. This service is working but is degraded, our technical team is working on it. All the other iAdvize services are operating normally.
- identified May 23, 2024, 07:57 AM UTC
After further investigation this stability issue is impacting all services. It leads to a partial degradation of our services, so users may encounter random errors when using iAdvize.
- resolved May 23, 2024, 08:15 AM UTC
Our technical team has performed an intervention restoring the stability of all iAdvize services. Everything is running normally, this is incident is closed.