iAdvize incident

P2 - Random disturbances on the conversation panel

Minor Resolved View vendor source →

iAdvize experienced a minor incident on August 19, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 02:19 PM UTC
Resolved
Aug 19, 2024, 02:19 PM UTC
Duration
—
Detected by Pingoru
Aug 19, 2024, 02:19 PM UTC

Update timeline

  1. resolved Aug 19, 2024, 02:26 PM UTC

    During a few minutes from 3:38pm to 3:48pm (CEST), you may have experienced some issues on the conversation panel: - Ongoing messages disappear - Ongoing messages do not send - Conversations cannot be closed This error was random, and not all agents were affected. Our technical team has identified the issue and fixed it. An actualization of the conversation panel will probably be necessary to restore it. Thanks for your understanding.