iAdvize incident

P1 - Perturbations in engagement and conversation creation

Major Resolved View vendor source →

iAdvize experienced a major incident on December 13, 2024 affecting Chat, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 10:00 AM UTC
Resolved
Dec 13, 2024, 10:00 AM UTC
Duration
—
Detected by Pingoru
Dec 13, 2024, 10:00 AM UTC

Affected components

Chat

Update timeline

  1. resolved Dec 13, 2024, 10:05 AM UTC

    The issue started at 10:35 AM and was resolved by 10:50 AM, resulting in approximately 15 minutes of perturbation that impacted engagement and conversation creation. The display of conversation notifications on the sites was random. Only a fraction of visitors could start a conversation.