iAdvize incident

P1 - Impossibility for visitors to start new conversations

Major Resolved View vendor source →

iAdvize experienced a major incident on December 18, 2024 affecting Chat and Call and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 01:39 PM UTC
Resolved
Dec 18, 2024, 02:28 PM UTC
Duration
49m
Detected by Pingoru
Dec 18, 2024, 01:39 PM UTC

Affected components

ChatCallVideoMobile SDK

Update timeline

  1. investigating Dec 18, 2024, 01:39 PM UTC

    It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.

  2. investigating Dec 18, 2024, 01:41 PM UTC

    Please note that ongoing conversations are not impacted. Only new conversations can't be created

  3. monitoring Dec 18, 2024, 01:47 PM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally since 2:40pm (CET) We keep monitoring the production.

  4. resolved Dec 18, 2024, 02:28 PM UTC

    This incident has been resolved