iAdvize incident

P1 - Perturbations in engagement and conversation creation

Major Resolved View vendor source →

iAdvize experienced a major incident on February 3, 2025 affecting Engagement Notification, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 02:51 PM UTC
Resolved
Feb 03, 2025, 04:49 PM UTC
Duration
1h 58m
Detected by Pingoru
Feb 03, 2025, 02:51 PM UTC

Affected components

Engagement Notification

Update timeline

  1. investigating Feb 03, 2025, 02:51 PM UTC

    You may experience some disturbances on conversation routing since 3:39pm CET. We are currently investigating this issue and its impacts. We keep you informed, thanks for your patience and understanding.

  2. monitoring Feb 03, 2025, 02:57 PM UTC

    A fix has been implemented, and everything is back to normal. You should be able to see notifications on your Website again. We keep monitoring the production. Thank you.

  3. resolved Feb 03, 2025, 04:49 PM UTC

    This incident has been resolved since 3:48pm.