iAdvize incident

P1 - Bots stopped responding to visitors

Major Resolved View vendor source →

iAdvize experienced a major incident on February 13, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2025, 05:00 PM UTC
Resolved
Feb 13, 2025, 05:00 PM UTC
Duration
—
Detected by Pingoru
Feb 13, 2025, 05:00 PM UTC

Update timeline

  1. resolved Feb 14, 2025, 08:48 AM UTC

    On Thursday, February 13, there were disruptions related to the bots. From 16:54 to 17:38 CET, the chatbots did not receive visitor messages and were unable to respond to conversations. As a result, those conversations were left unanswered and were closed by the auto-closing bot feature.