iAdvize incident

P1 - Impossiblity for Visitors and Agents to start a video conversation

Major Resolved View vendor source →

iAdvize experienced a major incident on May 6, 2025 affecting Video, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 05:06 PM UTC
Resolved
May 06, 2025, 05:14 PM UTC
Duration
7m
Detected by Pingoru
May 06, 2025, 05:06 PM UTC

Affected components

Video

Update timeline

  1. investigating May 06, 2025, 04:57 PM UTC

    Please know that the video stream conversations between Visitors and Agents are out of order. We are investigating the issue.

  2. identified May 06, 2025, 05:06 PM UTC

    The issue has been identified and a fix is being fixed.

  3. resolved May 06, 2025, 05:14 PM UTC

    This incident has been resolved.