HYPR Outage History

HYPR is up right now

HYPR had 10 outages in the last 2 years totaling 2176h 38m of downtime — averaging 0.4 incidents per month.

There were 10 HYPR outages since June 12, 2025 totaling 2176h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hypr.com

Major February 27, 2026

Affirm Conversation Outage

Detected by Pingoru
Feb 27, 2026, 02:11 PM UTC
Resolved
Feb 27, 2026, 03:42 PM UTC
Duration
1h 30m
Affected: HYPR Affirm
Timeline · 4 updates
  1. investigating Feb 27, 2026, 02:11 PM UTC

    We are currently experiencing an issue with respect to Affirm Verification Flows pertaining to the Video Conversations.

  2. investigating Feb 27, 2026, 02:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 27, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 27, 2026, 03:42 PM UTC

    Following a review of the error logs, HYPR determined the root cause was exceeding the Twilio user conversation limit during the Affirm approval flow. This occurred because existing Affirm approval conversations remained open over time, eventually reaching the conversation threshold and preventing new approval flows from completing. All impacted conversations have now been successfully closed, and new Affirm flows have been tested and confirmed to run as expected. The issue was fully resolved by the end of the incident call, and all systems are currently functioning normally. We have implemented corrective measures and are putting additional safeguards in place to prevent this from recurring. Our team will continue to monitor the environment closely. If you have any further questions, please contact HYPR Support or your Customer Success Manager.

Read the full incident report →

Minor February 23, 2026

Workforce Access Client Unavaliable

Detected by Pingoru
Feb 23, 2026, 08:24 PM UTC
Resolved
Mar 13, 2026, 05:52 PM UTC
Duration
17d 21h
Affected: HYPR Authenticate
Timeline · 3 updates
  1. identified Feb 23, 2026, 08:24 PM UTC

    Workforce Access Clients are currently unavailable for download via Control Center. Please reach out to HYPR Support for alternative download methods. https://support.hypr.com/

  2. identified Feb 23, 2026, 08:25 PM UTC

    Fix identified. Working on rollout plans.

  3. resolved Mar 13, 2026, 05:52 PM UTC

    HYPR has resolved the underlying issue effecting Workforce Access downloads via Control Center.

Read the full incident report →

Minor January 14, 2026

HYPR iOS 10.7 Account lockout issue

Detected by Pingoru
Jan 14, 2026, 07:37 PM UTC
Resolved
Feb 27, 2026, 02:06 PM UTC
Duration
43d 18h
Affected: HYPR Authenticate
Timeline · 3 updates
  1. identified Jan 14, 2026, 07:37 PM UTC

    Problem Statement: Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround. Corrective Action: We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time. Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready. This page wil lbe updated once app store submission occurs.

  2. monitoring Jan 15, 2026, 04:04 AM UTC

    Good Evening, We have released a new version of the HYPR app for iOS to the App Store, (Version 10.7.3). We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 iOS). Our team will continue to monitor the rollout and overall application performance. Please contact HYPR Support if you experience any issues after updating or have additional questions Thank you, HYPR Support Team

  3. resolved Feb 27, 2026, 02:06 PM UTC

    HYPR app for iOS Version 10.7.3 confirms this fix. We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 HYPR App for iOS)

Read the full incident report →

Minor October 20, 2025

HYPR Event Bridge Service Degredation

Detected by Pingoru
Oct 20, 2025, 06:57 PM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
18h 29m
Affected: HYPR Event Bridge
Timeline · 4 updates
  1. identified Oct 20, 2025, 06:57 PM UTC

    HYPR Event Bridge for Webhooks Integration is currently experiencing an outage related to the ongoing AWS issues: https://health.aws.amazon.com/health/status . This may also impact the accuracy of certain metrics dashboards in the Control Center, due to data being delayed. HYPR Event Bridge depends upon impacted services in AWS. We are working with AWS to restore service ASAP. If you have any questions please contact support via the portal: https://csp.hypr.com

  2. monitoring Oct 20, 2025, 08:01 PM UTC

    As of 3:30PM EDT we are seeing a return to normal traffic volume for the Event Bridge. We will continue to monitor this system closely and provide further updates if any issues arise.

  3. monitoring Oct 20, 2025, 09:59 PM UTC

    Event Bridge continues to show normal traffic patterns since the previous update. We will continue to keep careful watch on our systems as well as the upstream services they depend on. Please continue to monitor this page for any further developments.

  4. resolved Oct 21, 2025, 01:27 PM UTC

    After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Read the full incident report →

Major October 20, 2025

HYPR Affirm Service Interuption

Detected by Pingoru
Oct 20, 2025, 06:55 PM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
18h 31m
Affected: HYPR Affirm
Timeline · 4 updates
  1. identified Oct 20, 2025, 06:55 PM UTC

    HYPR Affirm is currently experiencing an outage related to the ongoing AWS issues: https://health.aws.amazon.com/health/status . HYPR Affirm depends upon impacted services in AWS as well as other sub processors, who are also impacted by the AWS service disruption. We are working with AWS to restore service ASAP. If you have any questions please contact support via the portal: https://csp.hypr.com

  2. identified Oct 20, 2025, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 20, 2025, 09:58 PM UTC

    HYPR Affirm is functionaing normally as of 4:30 EDT and has remained stable for the past 90 minutes. We will continue to keep a vigilant watch on our systems and the upstream services on which they depend. Please continue to monitor this page for any further developments.

  4. resolved Oct 21, 2025, 01:27 PM UTC

    After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Read the full incident report →

Major October 20, 2025

Service Disruption

Detected by Pingoru
Oct 20, 2025, 09:54 AM UTC
Resolved
Oct 21, 2025, 01:27 PM UTC
Duration
1d 3h
Affected: HYPR Authenticate
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 09:54 AM UTC

    This morning at approximately 3:00 AM EDT HYPR Became aware of an issue with our upstream provider: AWS. (More info here: https://health.aws.amazon.com/health/status ). As a result several HYPR tenants in the impacted region experienced issues with authentication. Consequently, we also were unable to access this status page until moments ago. While AWS continues to work on fully resolving the issue, we have instrumented a workaround, and are closely monitoring tenant health.

  2. monitoring Oct 20, 2025, 02:33 PM UTC

    As of 5:50 AM EDT, All affected HYPR Customer tenants are restored to normal service. Though all tenants are currently healthy, HYPR is continuing to actively monitor this incident vigilantly. HYPR is keeping a close watch on AWS status: https://health.aws.amazon.com/health/status for full recovery of their systems, before considering this incident closed. If you have any additional questions please reach out to HYPR Support via https://csp.hypr.com

  3. monitoring Oct 20, 2025, 10:01 PM UTC

    All HYPR Authenticate/Control Center tenants have continued to operate normally throughout the day. We will continue to monitor them and their upstream services vigilantly. Please continue to monitor this page for any further updates.

  4. resolved Oct 21, 2025, 01:27 PM UTC

    After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.

Read the full incident report →

Major October 20, 2025

Partial Service Disruption

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:51 AM UTC

    This morning at approximately 3:00 AM EDT HYPR Became aware of an issue with out our upstream provider AWS. (More info here: https://health.aws.amazon.com/health/status ). As a result several HYPR tenants in the impacted region experienced issues with authentication. Consequently, we also were unable to access this status page until moments ago. While AWS continues to work on fully resolving the issue, we have instrumented a workaround, and are closely monitoring tenant health.

Read the full incident report →

Notice June 12, 2025

Cloud Services Disruption

Detected by Pingoru
Jun 12, 2025, 07:33 PM UTC
Resolved
Jun 13, 2025, 09:48 AM UTC
Duration
14h 14m
Affected: HYPR Authenticate
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:33 PM UTC

    2 Upstreams service providers which HYPR Relies upon, or which individual HYPR customers may be integrated with are currently reporting issues impacting their services. HYPR has observed intermittent issues for end users of our service as a result. We will continue to monitor all three issues as they develop. https://status.firebase.google.com/incidents/YUxWS9naU43zfSvzA1i1 https://www.cloudflarestatus.com/

  2. identified Jun 13, 2025, 12:07 AM UTC

    Our Upstream Service Providers report operation has been restored to their services, and HYPR observes a return to nominal error rates as a result. We are closing the incident for this issue but will be keeping a closer eye on our systems and upstream status reports for the rest of the weekend. If you observe any abnormal issues as always please feel free to contact Support.

  3. resolved Jul 10, 2025, 09:48 AM UTC

    This incident has been resolved.

Read the full incident report →