Ongoing since 10:21 PM UTC, affecting Cloud service and Orders and 1 more.
Update from AWS: [3:30 PM PDT] Our efforts to mitigate the increased invoke error rates and latencies are still underway. Our continued advice is to retry any failed requests with exponential backoff. While we don't have an estimate for how long our efforts will take we will keep you informed of our progress by providing you with another update by 4:30 PM PDT or sooner as new information becomes available.
Affected components
Update timeline
- investigating Oct 29, 2026, 10:21 PM UTC
Currently AWS is experiencing issues with AWS Gateway functionality that directly affects HyperTrack platform components. We are experiencing elevated API errors and timeouts affecting API/ connectivity and dashboard access. Data processing is delayed but continues. We’ll provide updates as we learn more.
- identified Oct 29, 2026, 10:22 PM UTC
An AWS issue identified as the root cause of performance degradation.
- monitoring Oct 29, 2026, 10:34 PM UTC
Update from AWS: [3:30 PM PDT] Our efforts to mitigate the increased invoke error rates and latencies are still underway. Our continued advice is to retry any failed requests with exponential backoff. While we don't have an estimate for how long our efforts will take we will keep you informed of our progress by providing you with another update by 4:30 PM PDT or sooner as new information becomes available.
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