Huntress incident

Live support chat is degraded

Resolved after 2 hours 28 minutes, affecting Management Portal (huntress.io), on January 29, 2026.

identified Jan 29, 2026, 02:54 PM UTC

As a temporary mitigation, users attempting to initiate a live chat can press the "tab" key multiple times to access the submit button.

Started
Jan 29, 2026, 02:44 PM UTC
Resolved
Jan 29, 2026, 05:13 PM UTC
Duration
2h 28m
Detected by Pingoru
Jan 29, 2026, 02:44 PM UTC

Affected components

Management Portal (huntress.io)

Update timeline

  1. identified Jan 29, 2026, 02:44 PM UTC

    An issue has been identified with an upstream provider that is preventing the submit button from rendering. Staff are actively escalating to the vendor.

  2. identified Jan 29, 2026, 02:54 PM UTC

    As a temporary mitigation, users attempting to initiate a live chat can press the "tab" key multiple times to access the submit button.

  3. resolved Jan 29, 2026, 05:13 PM UTC

    This incident has been resolved.

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