Resolved after 19 hours 29 minutes, on July 31, 2025.
After working with the upstream provider, a fix has been rolled out and onboarding appears to be working as expected.
Update timeline
- investigating Jul 31, 2025, 10:42 PM UTC
We are currently investigating this issue.
- identified Aug 01, 2025, 12:30 AM UTC
Onboarding is degraded due to a problem with the upstream provider. We are actively escalating the problem through multiple channels.
- monitoring Aug 01, 2025, 12:30 PM UTC
After working with the upstream provider, a fix has been rolled out and onboarding appears to be working as expected.
- resolved Aug 01, 2025, 06:11 PM UTC
This incident has been resolved.
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