Resolved after 1 hour 15 minutes, on July 23, 2026.
Between 11:10–12:25 ET on July 23rd, we experienced degraded performance affecting create and update operations. Latency was most noticeable in file uploads and case creation, where newly created or updated records took approximately 45 minutes to appear in the app after being submitted. The issue has been identified and resolved, and performance has returned to normal. No data was lost, and all affected operations were processed successfully. We apologize for the disruption and are taking steps to prevent a recurrence.
Update timeline
- resolved Jul 23, 2026, 05:18 PM UTC
Between 11:10–12:25 ET on July 23rd, we experienced degraded performance affecting create and update operations. Latency was most noticeable in file uploads and case creation, where newly created or updated records took approximately 45 minutes to appear in the app after being submitted. The issue has been identified and resolved, and performance has returned to normal. No data was lost, and all affected operations were processed successfully. We apologize for the disruption and are taking steps to prevent a recurrence.
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