Humi Outage History

Started Oct 21, 2026, 03:32 PM UTC· resolved Oct 21, 2026, 04:09 PM UTC

1. investigating Oct 21, 2026, 03:32 PM UTC

   We are performing important security maintenance on our platform in response to a recently identified vulnerability affecting technology used by organizations globally. You can read more about the issue in this report: https://globalnews.ca/news/12110881/government-sites-go-dark-vuln-in-code/ As a precautionary measure, we are proactively addressing this issue with a security patch designed to protect our customers and their data. We recognize how important our platform is to your day-to-day operations, and we understand the inconvenience this maintenance may cause. Our team is working diligently to complete this maintenance as quickly and safely as possible. We are taking every precaution to ensure the platform is secure before restoring full access. We are committed to keeping you informed as work progresses and sincerely appreciate your patience, understanding, and continued trust as we protect your information.

2. resolved Oct 21, 2026, 04:09 PM UTC

   Our security maintenance has been successfully completed, and full platform access has been restored. Our team has applied the necessary security patch and taken precautionary measures to ensure the continued protection of our customers and their data. Thank you for your patience and understanding.

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Started Aug 28, 2026, 08:25 PM UTC· resolved Aug 28, 2026, 08:54 PM UTC

1. identified Aug 28, 2026, 08:25 PM UTC

   The Humi team has identified a degradation of performance impacting all email notifications except password reset and payroll communication. We are working towards a resolution with our email service provider.

2. resolved Aug 28, 2026, 08:54 PM UTC

   All email notifications issue have been resolved

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Started Apr 15, 2026, 03:01 PM UTC· resolved Apr 16, 2026, 02:15 PM UTC

1. investigating Apr 15, 2026, 03:01 PM UTC

   We are currently looking into a processing delay that has affected a segment of payrolls with Pay Days of April 15, 2026. Please be assured that our team is fully engaged and working to rectify this as quickly as possible. We understand the importance of timely payments and apologize for the inconvenience. We will provide further information as soon as it becomes available.

2. identified Apr 15, 2026, 05:05 PM UTC

   We are aware of a bank processing delay that may affect a segment of April 15th payroll deposits. All payment files were successfully delivered to the bank. Our team is fully engaged and in active contact with the bank to determine which accounts are impacted and when these funds will be released. We are monitoring the situation closely and will provide an update as soon as further information becomes available

3. monitoring Apr 15, 2026, 10:00 PM UTC

   We are aware of a bank processing delay affecting a segment of payroll deposits with an April 15th cheque date. All payment files were successfully delivered to the bank within the required windows. Current Status: • Expected Release Time: We are in active contact with the bank and expect all affected payments to be released by 7:30 PM ET today. • Employee Deposits: Affected employees should see the funds deposited by tomorrow, though the final timing is dependent on their specific financial institution. • Our Action: Our team is fully engaged and working to ensure the bank resolves this as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as information becomes available. We apologize for any inconvenience this may cause

4. resolved Apr 16, 2026, 02:15 PM UTC

   We have confirmed that the bank processing delay has been resolved and all payroll deposits for the April 15th cheque date have been successfully deposited into employee accounts. Current Status: • Deposit Confirmation: Our records show all affected payment files have been fully processed and released to the respective financial institutions. • Next Steps: While most employees should see these funds reflected in their balances immediately, we recommend refreshing banking apps or checking via web portals. • Support: If an employee has not received their deposit by this time, please contact our Support Team directly so we can investigate the specific transaction. We sincerely appreciate your patience while we worked with our banking partners to resolve this. We apologize for the stress and inconvenience this delay may have caused.

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Started Nov 24, 2025, 04:14 PM UTC· resolved Nov 24, 2025, 04:48 PM UTC

No vendor updates were posted for this incident.

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