Payment Delays - April 15 Pay Dates

Update timeline

1. investigating Apr 15, 2026, 03:01 PM UTC

   Status: Investigating We are currently looking into a processing delay that has affected a segment of payrolls with Pay Days of April 15, 2026. Please be assured that our team is fully engaged and working to rectify this as quickly as possible. We understand the importance of timely payments and apologize for the inconvenience. We will provide further information as soon as it becomes available. Affected components Payroll (Degraded performance)

2. identified Apr 15, 2026, 05:05 PM UTC

   Status: Identified We are aware of a bank processing delay that may affect a segment of April 15th payroll deposits. All payment files were successfully delivered to the bank. Our team is fully engaged and in active contact with the bank to determine which accounts are impacted and when these funds will be released. We are monitoring the situation closely and will provide an update as soon as further information becomes available Affected components Payroll (Degraded performance)

3. monitoring Apr 15, 2026, 10:00 PM UTC

   Status: Monitoring We are aware of a bank processing delay affecting a segment of payroll deposits with an April 15th cheque date. All payment files were successfully delivered to the bank within the required windows. Current Status: • Expected Release Time: We are in active contact with the bank and expect all affected payments to be released by 7:30 PM ET today. • Employee Deposits: Affected employees should see the funds deposited by tomorrow, though the final timing is dependent on their specific financial institution. • Our Action: Our team is fully engaged and working to ensure the bank resolves this as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as information becomes available. We apologize for any inconvenience this may cause Affected components Payroll (Degraded performance)

4. resolved Apr 16, 2026, 02:15 PM UTC

   Status: Resolved We have confirmed that the bank processing delay has been resolved and all payroll deposits for the April 15th cheque date have been successfully deposited into employee accounts. Current Status: • Deposit Confirmation: Our records show all affected payment files have been fully processed and released to the respective financial institutions. • Next Steps: While most employees should see these funds reflected in their balances immediately, we recommend refreshing banking apps or checking via web portals. • Support: If an employee has not received their deposit by this time, please contact our Support Team directly so we can investigate the specific transaction. We sincerely appreciate your patience while we worked with our banking partners to resolve this. We apologize for the stress and inconvenience this delay may have caused. Affected components Payroll (Operational)