HUMAN incident

Support chat system (Slack) down

Resolved after 15 minutes, on May 13, 2020.

investigating May 13, 2020, 12:42 AM UTC

Support chat (Slack) is back to normal.

Started
May 13, 2020, 12:27 AM UTC
Resolved
May 13, 2020, 12:43 AM UTC
Duration
15m
Detected by Pingoru
May 13, 2020, 12:27 AM UTC

Update timeline

  1. investigating May 13, 2020, 12:27 AM UTC

    The PerimeterX external support chat system (Slack) is currently experiencing performance issues. [email protected] email ticketing communications and phone systems are both unaffected, and may still be used for support communications.

  2. investigating May 13, 2020, 12:42 AM UTC

    Support chat (Slack) is back to normal.

  3. resolved May 13, 2020, 12:43 AM UTC

    This incident has been resolved.

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