HUIT experienced a notice incident on May 22, 2025 affecting Other Services, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 04:31 PM UTC
HUIT is investigating issues impacting alarm infrastructure on campus. Blue Light kiosks are not impacted at this time. In case of emergency, contact HUPD directly at (617)495-1212
- identified May 22, 2025, 05:52 PM UTC
The issue impacting campus alarm systems is confirmed to be intermittent and the likely root cause has been identified. The vendor is on site and actively working on a repair.
- resolved May 22, 2025, 07:27 PM UTC
Verizon has identified and fixed the phone line issues impacting the alarm systems. Testing is now showing all panels successfully connecting as expected. HUIT will continue to monitor over the coming days to ensure continued stability.