HUIT experienced a notice incident on June 2, 2025 affecting Panopto, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2025, 03:48 PM UTC
Some users may not be able to access their videos via Harvard.hosted.panopto.com. Access is available via Canvas If you cannot access videos, 1. Please access Panopto by going to a Canvas course and clicking on the Panopto tool in the left navigation menu, then clicking Open in Panopto: 2. If you still have trouble accessing, or other questions, please email [email protected] We are actively working to restore direct access to the Panopto platform.
- resolved Jun 02, 2025, 04:47 PM UTC
We have resolved the issue impacting Panopto course video access. Panopto configuration is correctly set so harvard.hosted.panopto.com allows users to directly login with their HarvardKey credentials. Some users may need to log out and lock in again to restore this access.