HUIT experienced a notice incident on June 4, 2025 affecting Telecommunication Systems, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2025, 12:52 PM UTC
We are experiencing issues with VOIP (WebEx) services that are impacting VOIP calls. Customers are also unable to log into the self-service phone portal. Emergency lines are working across Harvard. Our vendor has indicated that there is a broader WebEx issue occurring and we have opened a priority ticket to restore services.
- investigating Jun 04, 2025, 01:16 PM UTC
Our vendor, Cisco, is experiencing broad service issues with VOIP (WebEx) impacting phone calls. We have opened a priority ticket to restore services. Emergency lines are working across Harvard. If you need technical support please open a ticket via the web (https://harvard.service-now.com/ithelp) or use live agent chat.
- identified Jun 04, 2025, 02:14 PM UTC
Our vendor, Cisco, has identified the issue widely impacting VOIP phone service across campus including WebEx softphones and desk phones. We are beginning to see restoration of services. We are actively working with our vendor to restore all remaining services. Emergency lines are working across Harvard. If you need technical support please open a ticket via the IT service portal (https://harvard.service-now.com/ithelp) or use live agent chat.
- resolved Jun 04, 2025, 03:04 PM UTC
As of 10:15 Cisco has implemented a fix for the issue widely impacting VOIP phone service across campus including WebEx softphones and desk phones. All impacted services are now restored. HUIT will continue to monitor our VOIP / Webex Phone services to ensure stability. If you experience any unexpected service issues, please contact your local service desk or the HUIT Service Desk (617-495-7777 or [email protected]).