HUIT incident

Verizon FIOS customers unable to establish connections to VPN

Notice Resolved View vendor source →

HUIT experienced a notice incident on July 11, 2025 affecting VPN, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 03:20 PM UTC
Resolved
Jul 11, 2025, 06:33 PM UTC
Duration
3h 12m
Detected by Pingoru
Jul 11, 2025, 03:20 PM UTC

Affected components

VPN

Update timeline

  1. investigating Jul 11, 2025, 03:20 PM UTC

    HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.

  2. investigating Jul 11, 2025, 05:29 PM UTC

    HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.

  3. resolved Jul 11, 2025, 06:33 PM UTC

    HUIT Network will continue to monitor the issue at Verizon. As mentioned, the team has implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. If you continue to experience connectivity issues to Harvard, please contact your local service desk or the HUIT Service Desk (617-495-7777 or [email protected]).