HPE Aruba Networking Central incident
[EU/EU2/EU3] : Cloud Guest and Cloud Auth authentication issues
Resolved after 1 hour 49 minutes, affecting EU-1 and EU-Central2 and 1 more, on May 20, 2025.
We experienced issues with Cloud Guest and Cloud Auth service, affecting it's usability. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
Affected components
Update timeline
- investigating May 20, 2025, 05:39 AM UTC
We are currently experiencing issues with Cloud Guest and Cloud Auth service, affecting it's usability. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience. Affected features: Cloud Guest and Cloud Auth Services If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
- resolved May 20, 2025, 07:29 AM UTC
We experienced issues with Cloud Guest and Cloud Auth service, affecting it's usability. Our team has identified the root-cause and resolved the issue. We have completed our internal validation and confirmed that our system is fully operational again. We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
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