HPE Aruba Networking Central incident
EUCENTRAL3 : VisualRF service running in a degraded state
Resolved after 5 hours 28 minutes, affecting EU-Central3, on September 23, 2025.
We experienced issues with the VisualRF service that impacted its usability. Our team has identified the root cause and resolved the issue. We have completed internal validation and confirmed that the system is fully operational again. We apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or concerns, please contact Aruba Technical Support via phone or by submitting a support case online through the Aruba Networking Support Portal (NSP).
Affected components
Update timeline
- investigating Sep 23, 2025, 10:57 AM UTC
We are currently experiencing issues with the VisualRF service that are affecting its usability. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience Affected features: VisualRF, including the ability to load floor plans. If you have any questions or concerns, please contact Aruba technical support via phone or a support case online through the Aruba Networking Support Portal (NSP).
- resolved Sep 23, 2025, 04:25 PM UTC
We experienced issues with the VisualRF service that impacted its usability. Our team has identified the root cause and resolved the issue. We have completed internal validation and confirmed that the system is fully operational again. We apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or concerns, please contact Aruba Technical Support via phone or by submitting a support case online through the Aruba Networking Support Portal (NSP).
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