HP Anyware incident
Teradici Cloud Access Manager Service Disruption
HP Anyware experienced a minor incident on January 20, 2021 affecting Anyware Manager, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2021, 05:45 PM UTC
We are currently experiencing an intermittent service disruption. Cloud Access Manager users may be unable to establish PCoIP connections to their Remote Workstations and administrators may be unable to create new deployments or administer them. If you experience these errors, retrying the operation may succeed. Our team is working to identify the cause and implement a solution. We will send an additional update in 60 minutes.
- identified Jan 20, 2021, 06:41 PM UTC
We have identified an issue with increased latency within the service and are working to mitigate the problem. If you experience errors while trying to connect to a Remote Workstation or administer a deployment, please retry the operation. We will provide an additional update within 60 minutes.
- identified Jan 20, 2021, 07:37 PM UTC
We are deploying mitigations for the latency issues and are monitoring for any adverse side effects. If you experience errors while trying to connect to a Remote Workstation or administer a deployment, please retry the operation. We will provide an additional update within 60 minutes.
- monitoring Jan 20, 2021, 08:40 PM UTC
We have applied mitigations for the latency issues and are continuing to monitor the service for any adverse effects. Establishing PCoIP sessions to Remote Workstations and administering deployments should be functioning normally.
- resolved Jan 21, 2021, 06:58 PM UTC
After conversations with our vendors, this issue is now resolved.