HP Anyware experienced a notice incident on March 17, 2026 affecting WestUS Gateway Cluster and WestUS3 Gateway Cluster and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
WestUS Gateway ClusterWestUS3 Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway ClusterSwitzerlandNorth Gateway Cluster
Update timeline
- investigating Mar 17, 2026, 05:38 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.
- monitoring Mar 17, 2026, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 06:33 PM UTC
This incident is resolved. RCA will be available upon request within 2 weeks.