HP Anyware experienced a notice incident on April 27, 2026 affecting HP Anyware Customer Self-Service Portal and Downloads, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2026, 05:59 PM UTC
We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.
- monitoring Apr 27, 2026, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 07:10 PM UTC
Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely, but are closing this incident for now. Thanks for your patience.