HP Anyware experienced a notice incident on April 29, 2026 affecting Downloads, lasting 16d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 06:33 PM UTC
HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.
- identified Apr 29, 2026, 08:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 30, 2026, 01:36 AM UTC
Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved
- monitoring May 01, 2026, 02:46 AM UTC
Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete; the support team workaround remains available for critical cases. Thank you for your patience.
- monitoring May 04, 2026, 10:26 PM UTC
Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.
- monitoring May 07, 2026, 08:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 12, 2026, 06:16 PM UTC
Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.
- resolved May 15, 2026, 11:02 PM UTC
This incident has been resolved.