HP Anyware incident

Teradici CAS Manager as a Service Outage

Critical Resolved View vendor source →

HP Anyware experienced a critical incident on May 25, 2021 affecting Anyware Manager, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2021, 09:11 PM UTC
Resolved
May 25, 2021, 10:04 PM UTC
Duration
53m
Detected by Pingoru
May 25, 2021, 09:11 PM UTC

Affected components

Anyware Manager

Update timeline

  1. investigating May 25, 2021, 09:11 PM UTC

    We are temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

  2. investigating May 25, 2021, 09:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 25, 2021, 09:52 PM UTC

    We identified the issue to be related to infrastructure access error

  4. resolved May 25, 2021, 10:04 PM UTC

    The issues impacting PCoIP Session Establishment and CAS-Manager admin console access have been resolved. All functionality is back to normal. We will continue to monitor the situation.