HP Anyware experienced a minor incident on February 22, 2022 affecting Anyware Manager, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2022, 08:15 PM UTC
We have identified and are currently investigating a number of PCoIP Session failures. These incidents appear to be related to timeouts in underlying networking infrastructure. If you encounter issues establishing PCoIP sessions, please try again. We will report back within 60 minutes.
- investigating Feb 22, 2022, 09:10 PM UTC
We continue to see a number of timeouts causing intermittent failures during PCoIP Session Establishment. We will apply further mitigations and report back within 60 minutes.
- investigating Feb 22, 2022, 10:07 PM UTC
We have applied mitigations to our backend services in an attempt to reduce the number of errors. If you experience issues establishing PCoIP Sessions, please try again. We will continue to monitor and report back within 60 minutes.
- monitoring Feb 22, 2022, 10:50 PM UTC
We have not observed any timeout errors since the mitigations from previous update. if you experience any errors establishing PCoIP Sessions, please try again. We will continue to monitor the situation.
- resolved Feb 23, 2022, 12:41 AM UTC
This incident has been resolved.