HP Anyware experienced a minor incident on September 16, 2022 affecting Anyware Manager, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2022, 09:20 PM UTC
We are temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to login to Admin Console with Google IDP. Session establishment is not impacted. We are actively investigating and will report back within 60 minutes.
- investigating Sep 16, 2022, 10:17 PM UTC
Our team is still working on resolving this issue. We report back within 60 minutes.
- investigating Sep 16, 2022, 11:13 PM UTC
The issue has been identified. The team is working on resolving it. We report back within 60 minutes.
- investigating Sep 17, 2022, 12:20 AM UTC
The team is still working on resolving the issue. We report back within 60 minutes.
- identified Sep 17, 2022, 01:21 AM UTC
We implemented a solution and currently testing it. We report back within 60 minutes.
- monitoring Sep 17, 2022, 02:20 AM UTC
The issue has been resolved and we are currently monitoring. Whitelisted personal google accounts are currently disabled and can't be used to signin. We are working to restore this functionality.
- monitoring Sep 17, 2022, 06:01 PM UTC
Further mitigations have been applied and gmail.com accounts are now able to log into the Admin Console for the service. Ability to establish PCoIP sessions are not impacted by this incident. If you are unable to access the service through a google account please open a support case at https://help.teradici.com. We will continue to monitor the service through the weekend and update as necessary or on Monday.
- resolved Sep 19, 2022, 05:08 PM UTC
The issue has been resolved.