Solution to Licensing Problems with Cloud License Service (CLS)

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1. resolved Feb 11, 2025, 02:56 AM UTC

   FYI. We are seeing a few customers reporting licensing issues. The solution to the problem is published in a KB located here : https://anyware.hp.com/knowledge/solution-to-licensing-problems-with-cloud-license-service-cls Root Cause: This is happening to customers that have not kept their list of Trusted Root Certification Authorities up to date. Best Practice: As part of security best practices, the industry has moved away from long lived root/intermediate certificates. As part of these recommendations, it is imperative that the “Trusted Root Certification Authorities” is kept up to date. A good article on why this is the case, can be found here from DigiCert: https://knowledge.digicert.com/alerts/digicert-expiring-public-root-and-intermediate-ca-certificates Solution: For customers that have not kept their Trusted Root Certification Authorities up to date, instructions on how to fix can be found here: https://anyware.hp.com/knowledge/troubleshooting-device-registration-to-the-anyware-cloud-license-server-cls Need additional help: Anyware Support agents are on standby and are available to help customers. Raise a case via: https://anyware.hp.com/support/technical-support When raising a case, assign the subject as “Need help updating the list of Trusted Root Certification Authorities”. Add in your call back number. The support will provide additional guidance and arrange a call back session.