HP Anyware experienced a major incident on March 18, 2025 affecting Anyware Manager and Anyware Manager Enterprise (AME), lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2025, 11:36 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.
- investigating Mar 19, 2025, 12:02 AM UTC
We are continuing to investigate this issue but impact has lessened since it first started.
- investigating Mar 19, 2025, 12:34 AM UTC
We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.
- monitoring Mar 19, 2025, 12:37 AM UTC
We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.
- resolved Mar 19, 2025, 12:52 AM UTC
Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.