HP Anyware experienced a notice incident on March 21, 2025 affecting WestUS Gateway Cluster and WestUS2 Gateway Cluster and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
WestUS Gateway ClusterWestUS2 Gateway ClusterWestUS3 Gateway ClusterEastUS Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway ClusterSwitzerlandNorth Gateway Cluster
Update timeline
- investigating Mar 21, 2025, 06:57 PM UTC
We are currently investigating this issue.
- investigating Mar 21, 2025, 06:59 PM UTC
We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.
- identified Mar 21, 2025, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 21, 2025, 07:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 21, 2025, 08:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 21, 2025, 08:16 PM UTC
This incident has been resolved.