HP Anyware experienced a critical incident on April 10, 2025 affecting Anyware Manager and Anyware Manager Enterprise (AME), lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 10, 2025, 04:49 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.
- identified Apr 10, 2025, 05:19 PM UTC
The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.
- monitoring Apr 10, 2025, 05:58 PM UTC
A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.
- resolved Apr 10, 2025, 06:32 PM UTC
No further issues have been observed and system is stable.