HouseCanary Outage History

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HouseCanary had 17 outages in the last 2 years totaling 2452h 43m of downtime — averaging 0.7 incidents per month.

There were 17 HouseCanary outages since July 1, 2025 totaling 2452h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.housecanary.com

Notice January 9, 2026

Increased lead volume due to addition of new MLS - MetroList (Sacramento)

Detected by Pingoru
Jan 09, 2026, 07:53 PM UTC
Resolved
Jan 09, 2026, 07:53 PM UTC
Duration
—
Affected: Data Explorer - Analytics APIData Explorer - Web ApplicationProperty Explorer - Web ApplicationProperty Explorer - APIOrder Manager - Web ApplicationOrder Manager - APIPortfolio MonitorAcquisition ExplorerCanaryAI
Timeline · 1 update
  1. resolved Jan 09, 2026, 07:53 PM UTC

    As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling MetroList which covers the MSAs noted below. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in the noted MSAs can expect increased lead volume due to this addition. MSAs: Sacramento-Roseville-Folsom, CA Stockton-Lodi, CA Modesto, CA Yuba City, CA

Read the full incident report →

Notice December 22, 2025

MLS Outage - California Regional MLS (CRMLS)

Detected by Pingoru
Dec 22, 2025, 08:28 PM UTC
Resolved
Mar 12, 2026, 05:58 PM UTC
Duration
79d 21h
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
  1. identified Dec 22, 2025, 08:28 PM UTC

    We are currently experiencing an outage related to California Regional MLS (CRMLS), which impacts several areas of California. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

  2. resolved Mar 12, 2026, 05:58 PM UTC

    Access has been fully restored to data related to California Regional MLS (CRMLS), which impacts several areas of California. All previously impacted products, with the exception of Acquisition Explorer, are now fully operational.

Read the full incident report →

Notice December 18, 2025

MLS Outage - OneKey MLS

Detected by Pingoru
Dec 18, 2025, 05:51 PM UTC
Resolved
Jan 09, 2026, 06:16 PM UTC
Duration
22d
Affected: Property Explorer - Web ApplicationProperty Explorer - APIPortfolio MonitorAcquisition ExplorerCanaryAIComeHome
Timeline · 2 updates
  1. identified Dec 18, 2025, 05:51 PM UTC

    We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

  2. resolved Jan 09, 2026, 06:16 PM UTC

    The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume.

Read the full incident report →

Minor October 20, 2025

Intermittent errors related to partial outage of cloud provider

Detected by Pingoru
Oct 20, 2025, 03:43 PM UTC
Resolved
Oct 20, 2025, 10:02 PM UTC
Duration
6h 18m
Affected: Platform and Developer Center
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 03:43 PM UTC

    Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.

  2. monitoring Oct 20, 2025, 06:00 PM UTC

    We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients.

  3. resolved Oct 20, 2025, 10:02 PM UTC

    Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved.

Read the full incident report →

Minor September 3, 2025

Bulk Property Data - some clients may have trouble accessing data via Snowflake

Detected by Pingoru
Sep 03, 2025, 04:12 PM UTC
Resolved
Sep 03, 2025, 04:42 PM UTC
Duration
29m
Affected: Bulk Property Data
Timeline · 2 updates
  1. identified Sep 03, 2025, 04:12 PM UTC

    We've identified an issue where some clients may have trouble accessing Bulk Property Data via Snowflake. We are actively investigating the issue.

  2. resolved Sep 03, 2025, 04:42 PM UTC

    This issue has now been resolved. The root cause was a definitional change that required views to be refreshed, which has now been completed.

Read the full incident report →