Housecall Pro incident

Degraded Customer and Price List Item Search

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on November 4, 2020 affecting Pro web and iOS Mobile App and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 04:51 PM UTC
Resolved
Nov 04, 2020, 10:19 PM UTC
Duration
5h 27m
Detected by Pingoru
Nov 04, 2020, 04:51 PM UTC

Affected components

Pro webiOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Nov 04, 2020, 04:51 PM UTC

    Searching customers and price list items is currently experiencing intermittent outages. Our team is investigating the issue.

  2. identified Nov 04, 2020, 06:31 PM UTC

    We've identified the problem and are currently shipping a fix to mitigate the issue.

  3. resolved Nov 04, 2020, 10:19 PM UTC

    This incident has been resolved.