Housecall Pro incident

Responsibid/Wisetack degraded

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on November 25, 2020 affecting Wisetack and Responsibid, lasting 14h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 06:08 PM UTC
Resolved
Nov 26, 2020, 08:57 AM UTC
Duration
14h 48m
Detected by Pingoru
Nov 25, 2020, 06:08 PM UTC

Affected components

WisetackResponsibid

Update timeline

  1. investigating Nov 25, 2020, 06:08 PM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2020, 06:34 PM UTC

    We have identified the issue as a problem with an upstream provider. We are monitoring and will keep updates posted here.

  3. resolved Nov 26, 2020, 08:57 AM UTC

    The issue with the upstream provider has been resolved and we are no longer seeing errors.