Housecall Pro experienced a minor incident on February 8, 2021 affecting Pro web and Payment processing - Stripe and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2021, 02:53 PM UTC
We are currently investigating this issue.
- investigating Feb 08, 2021, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 08, 2021, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 08, 2021, 03:42 PM UTC
We are continuing to investigate the issue. Credit card payments are failing to process, email & SMS notifications are delayed, and Quickbooks syncs are taking longer than usual.
- identified Feb 08, 2021, 04:06 PM UTC
We've identified the issue and are working on a fix. Credit card processing and customer notifications are now back to normal. The Quickbooks Desktop integration is the only part of the system that is still experiencing issues.
- resolved Feb 08, 2021, 06:13 PM UTC
This incident has been resolved.