Housecall Pro experienced a major incident on February 10, 2021 affecting Email notifications, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Email notifications
Update timeline
- investigating Feb 10, 2021, 04:53 PM UTC
We are currently experiencing an outage with our email service. Emails are currently not being sent to customers. This includes emails about jobs, estimates, and payments. We are investigating the issue now and will update this page as soon as we have more information.
- monitoring Feb 10, 2021, 06:44 PM UTC
Email notifications have been restored to most of our Pros and their customers. We are continuing to monitor the situation and are looking to restore functionality to all Pros soon. Some Pro will still experience an outage.
- resolved Feb 12, 2021, 09:34 PM UTC
This incident has been resolved.