Housecall Pro incident

Adding customers and line item templates to search is down

Major Resolved View vendor source →

Housecall Pro experienced a major incident on June 14, 2021 affecting Pro web and iOS Mobile App and 1 more component, lasting 13h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2021, 01:47 PM UTC
Resolved
Jun 15, 2021, 03:17 AM UTC
Duration
13h 29m
Detected by Pingoru
Jun 14, 2021, 01:47 PM UTC

Affected components

Pro webiOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Jun 14, 2021, 01:47 PM UTC

    We are investigating an issue where customers and line item templates added to the system do not show up in search.

  2. identified Jun 14, 2021, 02:23 PM UTC

    We have identified the issue and are working towards a resolution.

  3. identified Jun 14, 2021, 04:38 PM UTC

    We are continuing to work towards a resolution. In the meantime, new customers and pricelist templates are saved but do not show up in search.

  4. identified Jun 14, 2021, 09:44 PM UTC

    We continue to work towards a full resolution. We have deployed a fix that should mitigate the issue with new customers not showing up in search. We will continue to work on a resolution for pricelist templates.

  5. resolved Jun 15, 2021, 03:17 AM UTC

    We have deployed a fix for both customers and pricelist templates not showing up in search